AVIATORHUB RESPONSIBLE GAMING POLICY

1 INTRODUCTION

As Aviatorhub we are committed to responsible gambling and take our customers and our social responsibility very seriously. Our products are designed for your entertainment and enjoyment and we are committed to providing a secure, fair and socially responsible service. We want you to enjoy our products safely and responsibly.

We believe in a firm but fair approach to responsible gambling. That is why to assist you, we offer a range of advice and options to help you manage your gaming and ensure that everyone who enjoys our service can do so in as safe a way as possible.

Responsible gaming is a serious matter and if you feel like gambling is becoming a problem, help is readily accessible. Our customer service staff are available to listen and to support you in keeping control, and our toll-free Responsible Gambling helpline 0800 724835 is available 24 hours a day.

2 RESPONSIBLE GAMBLING TIPS

We believe that gambling should always be an enjoyable leisure activity. Remembering these simple tips can help make sure your gambling does not become a problem.

1. Gambling should be entertaining and not seen as a way of making money.
2. Bet sensibly and never chase losses.
3. Only gamble what you can afford to lose.
4. Monitor the amount of time you spend playing.
5. Balance gambling with other activities. If gambling is your only form of entertainment, think about whether you are still having fun.
6. Take regular breaks from gambling. Gambling continuously will cause you to lose track of time and perspective.
7. Do not gamble when under the influence of alcohol or any substance/circumstance that may impair your judgment or when you are upset or depressed.
8. Think about how much money you spend gambling. You can track your activity in your bet history.
9. If you need to talk to someone about a gambling problem, contact our toll-free Responsible Gambling helpline is 0800 724835.

3 UNDERSTANDING YOUR LEVEL OF PLAY

Curious about your playing style and want to get an idea of how positive your play is? A quick and easy Responsible Gaming Quiz to help you figure out where you are at with your playing can be found at GamHelp Kenya.

Recognising A Problem

Below are some common signs and symptoms of compulsive gambling, which may guide your understanding of the problem:

• Gambling to calm nerves, forget worries, or reduce depression;
• Losing interest in other things;
• Talking about, thinking about, or planning to gamble and not doing other activities;
• Lying about gambling habits;
• Gambling alone or gambling more often;
• Getting into arguments about gambling;
• Going without basic needs in order to gamble;
• Needing to gamble more and more money in order to get the desired effect;
• Experiencing health problems related to gambling like lethargy, headaches, anxiety, and depression; or
• Having financial problems caused by gambling.

4 SELF-EXCLUSION

For a few customers gambling might become a serious problem. We offer a self-exclusion option that can be easily implemented by a customer's request.

To self-exclude from accessing our products, follow the steps below:

1. Please contact us via email: accountclosure@aviatorhub.site and give clear written instructions of the self-exclusion measure and the period of exclusion you would like implemented on your account. We offer the following period(s) of exclusion: 7 days, 1 month, 3 months, 6 months, 1 year, 2 years, 5 years, and permanent exclusion.
2. Ensure that in your written request you have provided proof that the mobile number, which is a unique identifier for your account, is registered in your name by the mobile services operator. We retain the right to request you for any such due diligence documents for the purposes of ascertaining proof of account ownership.
3. Where the above information and documentation has been received by us, then your account may be suspended within a period of 12 hours;
4. Once you send a request for self-exclusion we will endeavor to suspend your account as quickly as possible however any bets placed prior to the suspension of your account shall continue to be in place and any winnings will be credited into your account as soon as the event is settled.
5. Once self-excluded, you will not be allowed to register a new account. Where a new account belonging to a self-excluded customer is detected, it will be suspended and closed immediately.

5 RE-ACTIVATION OF ACCOUNTS

1. To re-activate your account, you MUST contact accountclosure@aviatorhub.site by email after the self-exclusion period has expired in order to re-gain access to the account and be able to place bets.
2. Where the self-exclusion request is due to addiction or problem gambling, we shall require the customer to provide a written confirmation/notice from a certified medical practitioner, regulator or counsellor proving they have overcome their addiction.

6 INDEPENDENT PROFESSIONAL HELP

Aviatorhub commits to provide information on where you, our customers, could seek professional help, support and advice pertaining to gambling problems.

As such, we have partnered with GamHelp Kenya, the leading provider of responsible gambling education in Kenya. Their specialized services include: The operation of a toll-free hotline (0800-724835).

8 PREVENTING UNDERAGE GAMBLING

It is illegal for anyone under the age of 18 to gamble. Aviatorhub takes its responsibilities to prevent access by persons under the permitted age very seriously.